Enhance operational efficiency

Esse enhances operational efficiency by organising data in smarter, efficient silos. Internal users can easily access any data, instantly. Data in enterprises is currently scattered in multiple PDFs, spreadsheets, and paperwork saved in different folders, which makes it difficult for employees to access and retrieve the data they need instantly. With the help of its powerful search engine and proprietary relationship maps, Esse will create a data lake and use conversational AI to instantly search and retrive the data you need in any form and on any platform.

Automate complicated workflows

Complicated workflows and RPAs are automated to drive faster processing and transactions. Enterprises and especially BFSI organisations have various workflows in place which are either handled manually, or need frequent manual input and supervision. This could be processes like customer identity verification, or something as routine as filling survey forms. Esse can identify the particular entries and coordinate with the database at hand to easily navigate this. Esse can even come in and simplify online transactions with just a voice command.

Optimise Customer Services

Customer services can be optimised with instant resolution through intelligent conversational experiences. Being on never-ending customer service calls has been a hassle for all of us as consumers, but Esse can revolutionise this by offering instant responses and triaging customer concerns using human-like conversations. With its intelligent understanding capabilities, customers can get their queries addressed via voice or text, and push your customer satisfaction levels by over 25%.

Assist in making crucial business decisions

Crucial business decisions can be made using meaningful insights powered by predictive AI analytics. Esse's predictive AI analytic capabilities use the data received from customer interactions to simplify data and derive meaningful learnings from them. These would help CXO-level admins to break down their strategy and understand real-time customer behaviour to provide an enhanced experience and drive revenue.

Offer intuitive search

Intuitive search experiences can be provided for customers to surface accurate information. What sets Esse apart is its ability to understand, search, and retrieve exceptionally well, almost like a human being. This is the perfect tool to deploy as a powerful Search engine on your websites or apps, as Esse can understand what the user is looking for without any sort of keyword or phrase limitations. It can even apply multiple filters to help users find exactly what they need.

Engage customers

Engage your customers and build brand loyalty across multiple channels, in text, chat, and voice. Customers engage most with brands that they can see often. Esse can ensure this omnichannel presence by being effortlessly available on any social media and messaging platform, including iMessage, Facebook Messenger, WhatsApp, Instagram, Signal, Telegram, and even voice-only platforms like Siri, Amazon Alexa and Google Assistant.

Understand

Esse can understand unstructured and structured documents, data, and historical records to assist research and documentation. Esse can directly pull information from any sort of documents, and even compare and contrast these for effective research purposes. This helps save millions of dollars spent annually on rsearch resources and time.

Derive information

Information can be derived from visual cues, labels, and packaging for internal purposes. Esse also has Optical Character Recognition, which when combined with its intelligent understanding capabilities, provides a powerful tool for organisations to cut time and quickly identify as well as cross verify crucial information.

Vidhya Subramanian

Vidhya is an executive leader who has spent most of her career at the crossroads of technology and business. For more than two decades, she has delivered innovative technology solutions to enhance business value, while managing large global teams. In addition to being a diversity champion, she is also passionate about sustainability and wellbeing as social causes.

She has held senior roles in top organizations such as Goldman Sachs, Target and JPMorgan Chase. Her last role at JPMorgan Chase was as the CTO of a global business, where she drove transformation and enabled business growth through product strategy. Vidhya holds a Masters in Engineering from The University of Texas at Austin, and an MBA from New York University.

John Mathew

John Mathew is the CEO of Riafy and serves on its board of directors. John is responsible for all design at Riafy, including the look and feel of Riafy apps, user interface, intelligence algorithms, data projects and future initiatives.

Since 2014, John has led Riafy’s design team, widely regarded as one of the world’s best on Android. The team was India’s first Top Developer & Editor’s Choice awardee on Google Play. He holds a patent in Relational Intelligence, which is at the heart of Riafy’s innovative products, including the user interface, applications and frameworks.

In 2018, the government used the Relational Intelligence platform to save more than 35,000 people affected by the century’s worst floods in Kerala, India.

John earned a Bachelor of Technology degree from SNGCE, where he was the Best Outgoing Student. As an undergraduate, he twice won the Student Engineering Award for his work on Relational Intelligence.

He is a two time TED speaker and an official invitee to Google I/O. John has also been chosen as a mentor/industry expert for Appscale Academy, by Ministry of Electronics and Information Technology (MeitY) Startup Hub and Google Play.

John was instrumental in creating the growth strategy that propelled Riafy’s Cookbook to the #1 position in India with more than 7 million users.

Joseph Babu

Joseph Babu is an entrepreneur and a passionate explorer. He started his entrepreneurial journey in 2013 as a founding partner and director of Riafy, one of the fastest-growing technology companies in India. Riafy has created one of the largest app-studios in India with mobile apps in the category of food, health, and education. Their app portfolio consists of 40 million+ users spanning across 160 countries and 23 languages worldwide.

Joseph leads the sales, business and marketing at Riafy Technologies. Riafy acquired 40 million users without spending a dime on marketing. Joseph conceptualized this method of organic ‘zero marketing strategy’ for Riafy’s growth. Riafy created Cookbook Recipes, which is now India’s largest cooking app. Riafy is the first Indian company to be showcased in Google's International conference in San Francisco. Riafy is also the first app development company in India to receive both the Editor’s Choice and Top Developer badges of honour by Google. Owing to Joseph’s brilliant enterprising abilities, Riafy has partnered with Google, Apple, Amazon, and Sony in the field of business and technology.

Joseph currently spearheads the business development of Riafy’s Artificial Intelligence platform, which has spread its wings across the globe all thanks to his sheer will power and determination. With a vision to create revolution through technology, Joseph is the creative brain behind numerous unique initiatives at Riafy. Together with his partners, Joseph has been instrumental in fostering a culture founded on friendship and family, working together to achieve and be the best.

When he’s not busy building business strategies, Joseph takes off on the most adventurous travel expeditions. He has traveled from Kochi to Ladakh, reaching the highest motorable road in the world, covering 9000 kilometers and 18 states within 18 days on the road. He’s an avid storyteller, so if you need an interesting story night around a bonfire, look no further!