Millennials and Gen Z are driving a seismic shift towards digital banking, with convenience and immediacy being the key drivers. They want everything to be done quickly, efficiently, and accurately. These tech-savvy generations want access to their banking information 24/7, and they expect to be able to manage their finances easily from their mobile devices. This means that it’s time that traditional banks need to embrace digital technology and provide a seamless, omnichannel experience to remain competitive.
How Esse Works for Your Bank?
Esse’s AI chatbot understands the context of a user’s question and can find relevant information from multiple data silos, delivering personalized answers across all platforms. With over a billion users accessing Esse across five different platforms, it’s clear that Esse is a trusted and reliable source for immediate responses. It is available on any social media and messaging platform, including iMessage, Facebook Messenger, WhatsApp, Instagram, Signal, Telegram, and even voice-only platforms like Siri, Amazon Alexa, and Google Assistant. This omnichannel presence ensures that customers can engage with their banks through their preferred platform, leading to higher customer satisfaction and brand loyalty.
Esse’s conversational AI chatbot is the perfect solution for banks looking to provide the convenience and immediacy that Millennials and Gen Z seek. With 24/7 accessibility and real-time transaction capabilities, banks can offer a personalized and seamless experience for their customers.
Wrapping up
By leveraging the power of Esse’s conversational AI chatbot, with its ability to understand, contextualize, and deliver relevant information across all platforms, Esse is the perfect partner for banks looking to optimize their operations and provide the convenience and immediacy that their customers demand.
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