Esse AI is a chatbot that is designed to cater to the needs of the banking sector. It is equipped with a range of features that make it an efficient and effective tool for handling customer queries and concerns. One of the key features of Esse AI is its omnichannel support. This means that the chatbot is capable of supporting all the platforms that customers use to interact with their bank. This includes websites, mobile apps, social media platforms, and messaging apps.
The omnichannel support offered by Esse AI brings several benefits to both the customers and the banks. For customers, it means that they can interact with their bank through their preferred platform. This makes the process of interacting with the bank more convenient and accessible. Customers can reach out to their bank for support or information from any device, at any time. This helps to improve customer satisfaction and builds trust in the bank.
For banks, omnichannel support helps to improve customer engagement and loyalty. By offering a seamless experience across multiple platforms, banks can provide a more personalized and efficient service to their customers. It also helps to reduce the workload of customer service teams, as queries can be handled automatically through the chatbot.
Esse AI’s Omni-Channel feature is a competitive edge, enabling banks to deliver a customer-centric experience, they can gather a vast amount of customer data, providing them with insights to enhance their services. Banks can also identify areas where customers are facing difficulties and take proactive measures to address them.
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